Terms of Service

Last updated: November 2, 2026

In plain language: use HelmistAI legally and fairly — don't use it to break the law, someone's trust, or the rules of an exam or organization. Your local data is yours; we run the account service and stand behind the product.

1. Agreement

These Terms govern your use of the HelmistAI desktop application, website, and related services (the "Service"), provided by HelmistAI ("we", "us"). By downloading, installing, or using the Service, you agree to these Terms. If you use the Service for an organization, you represent that you're authorized to accept these Terms on its behalf.

2. Eligibility & accounts

You must be at least 16 years old.
You're responsible for your account, your device, and keeping your credentials secure.
One account per person; you may use your license on machines you personally control, within the device limits stated at purchase.

3. Your content stays yours

Knowledge packs, transcripts, session history, and files you create are your content. We claim no ownership. You grant us only the limited, temporary right to process content as needed to deliver the feature you invoked (e.g., sending a question and relevant context to the AI model to produce an answer). Local content is encrypted on your device; we cannot read it.

4. Acceptable use

You agree not to:

Use the Service to violate any law, regulation, or third-party right, including confidentiality obligations to your employer or clients.
Use the Service to misrepresent your abilities or identity where doing so violates the rules of an educational institution, examination, certification body, or employer — it is your responsibility to know and follow the rules that apply to your situation.
Circumvent plan limits, license checks, or technical protection measures.
Resell, sublicense, or provide the Service to others as a competing offering.
Reverse engineer the Service except where such restriction is prohibited by law.
Upload unlawful, infringing, or harmful content to knowledge packs or prompts.

A note on interviews and assessments: HelmistAI is a productivity tool. Rules on AI assistance during interviews, exams, and assessments vary by institution, employer, and platform. Using HelmistAI where it's prohibited may violate those rules and have consequences from that organization. You use the Service at your own discretion and risk.

5. Plans, trials, and billing

Free plan: limited sessions per month and session length, as shown in the app. Limits may adjust as the product evolves.
Trial: 7 days from account creation unless stated otherwise.
Pro / Lifetime: billed through our merchant of record, Lemon Squeezy. Subscriptions renew automatically until canceled; cancel anytime — access continues to the end of the paid period. Lifetime is a one-time purchase for the product's lifetime as an offering.
Refunds: handled per Lemon Squeezy policy and applicable law; contact support within 14 days of a first purchase for a full refund if the product doesn't work for you.
Coupons: promotional codes are single-use per account unless stated, may expire, and can't be exchanged for cash.

6. AI-generated content

Answers are generated by AI models and may be inaccurate or incomplete. You're responsible for verifying anything important before relying on it. You own the answers you generate for your lawful use, to the extent such ownership is possible under applicable law.

7. Software license

We grant you a personal, non-exclusive, non-transferable, revocable license to install and use the HelmistAI application on devices you control, for the plan you purchased. The software is licensed, not sold.

8. Privacy

Our Privacy Policy explains what data stays on your device, what is processed, and your rights. It's part of these Terms.

9. Term and termination

You can stop using the Service and delete your account at any time. We may suspend or terminate accounts that violate these Terms, or discontinue the Service with reasonable notice (30 days for paid plans, with pro-rata refund of the unused period). Sections 3, 4, 6, 9–12 survive termination.

10. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the maximum extent permitted by law, HelmistAI's total liability arising from or relating to the Service is limited to the amount you paid us in the 12 months before the claim. We're not liable for indirect, incidental, special, or consequential damages, including lost opportunities, data loss on your device (which you can back up), or outcomes of decisions made using AI-generated content.

12. Changes to these Terms

We may update these Terms; material changes will be notified in the app or by email at least 14 days before they take effect for paid plans. Continued use after the effective date means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Delaware, unless applicable consumer law gives you the right to bring a claim locally.

14. Contact

Questions about these Terms:
legal@helmistai.com
HelmistAI — support@helmistai.com